Privacy Policy

Welcome to CustomHealthWellness ('we', 'us', 'our'). We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, process, store, and safeguard your information when you visit our website, subscribe to our newsletters, or interact with our interactive health and wellness tools.

By accessing or using CustomHealthWellness, you acknowledge that you have read and understood the practices described in this policy. If you do not agree with our policies and practices, your choice is not to use our website or services.

We collect information from and about users of our platform in several ways: directly when you provide it to us, automatically as you navigate through the site, and occasionally from third-party partners.

A. Personal Information You Provide Voluntarily:

• Contact Information: Your name, email address, phone number, or mailing address when you sign up for newsletters, submit feedback, fill out contact forms, or register an account.

• Interactive Tool Data: Information you voluntarily enter into our self-assessment tools, health calculators, goal trackers, or meal planners (e.g., age, activity level, dietary preferences).

• Account Credentials: Passwords, usernames, and security preferences if you create an account on our platform.

B. Information Collected Automatically:

• Technical & Device Data: Your IP address, browser type and version, operating system, device identifiers, and network information.

• Usage Data: Details of your visits to our website, including traffic data, location data, logs, page interaction times, click patterns, and the resources or content you access.

We use the information we collect for legitimate operational and user-focused purposes, including:

• Service Delivery: To operate, maintain, and provide the core functionality of our website, health calculators, and interactive tools.

• Personalization: To tailor wellness content, educational articles, and resource recommendations to your indicated preferences.

• Communication: To send you requested newsletters, administrative notices, security alerts, and responses to your inquiries or customer support requests.

• Website Improvement: To analyze usage trends, evaluate content performance, diagnose server problems, and enhance the user experience and interface.

• Legal & Security Compliance: To detect, prevent, and address technical issues, fraud, security breaches, or legal requirements.

We use cookies, web beacons, and similar tracking technologies to store your preferences, analyze traffic patterns, and customize your experience.

• Essential Cookies: Necessary for basic functionality, such as navigating pages and securing account areas.

• Analytics Cookies: Used by tools like Google Analytics to collect aggregated, anonymous data on how visitors interact with our content, enabling us to optimize performance.

• Preference Cookies: Allow the site to remember choices you make (such as preferred unit measurements or saved calculator inputs).

Managing Cookies: You can adjust your browser settings to refuse some or all cookies, or to alert you when cookies are being sent. Please note that disabling cookies may affect the performance or functionality of certain features on our site.

We strictly do not sell, rent, or trade your personal information to third parties for commercial or marketing purposes.

We may disclose aggregated or pseudonymized information that does not identify any individual without restriction. We may share personal information under the following limited circumstances:

• Trusted Service Providers: With third-party vendors, hosting providers, email platforms, and analytics partners who perform services on our behalf under strict confidentiality agreements.

• Legal Obligations: When required by law, subpoena, or government regulation, or when we reasonably believe disclosure is necessary to protect our rights, your safety, or the safety of others.

• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another entity.

We employ industry-standard administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for data in transit and restricted database access protocols.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

Data Retention: We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, complete requested services, comply with legal obligations, or resolve disputes.

All information, content, and resources provided on CustomHealthWellness are published solely for general educational, informational, and preventive wellness awareness purposes.

• No Doctor-Patient Relationship: Using our website, submitting questions, or interacting with our health assessment tools does not establish a physician-patient or healthcare professional relationship.

• Not Medical Advice: Content on this site is not intended to serve as professional medical advice, diagnosis, treatment, or clinical evaluation. Never disregard professional medical advice or delay seeking it because of something you read on CustomHealthWellness.

• Emergency Situations: If you believe you may have a medical emergency, call your doctor, emergency service, or local emergency number immediately.

Depending on your location, you may have specific privacy rights regarding your personal data:

• Access & Correction: You have the right to request access to the personal information we hold about you and request corrections to inaccurate data.

• Deletion / Erasure: You may request the deletion of your personal data, subject to certain legal obligations.

• Opt-Out of Marketing: You can unsubscribe from our newsletters or marketing communications at any time by clicking the 'Unsubscribe' link in any email or visiting our unsubscribe page.

• Data Portability: You may request a copy of your personal data in a structured, commonly used machine-readable format.

To exercise any of these rights, please contact us using the information provided in Section 10 below.

CustomHealthWellness is designed for a general audience and is not directed to children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children.

If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately, and we will take prompt steps to remove such information from our records.

We reserve the right to update or modify this Privacy Policy at any time to reflect updates to our services, user feedback, or changes in legal requirements. When changes are made, we will update the 'Last Updated' date at the top of this page.

We encourage you to review this policy periodically to stay informed about how we are protecting your information. Continued use of our website after any modifications indicates your acceptance of the revised policy.

If you have questions, concerns, feedback, or requests regarding this Privacy Policy or our data practices, please reach out to our privacy team at: info@customhealthwellness.com